Privacy Policy

Last updated: March 31, 2025

1. Introduction

At Review Harbor, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services (collectively, the "Service"). Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Information: Name, email address, phone number, business name, and other contact information you provide when you sign up for our Service, contact us, or use certain features.
• Usage Data: Information about how you use our Service, such as the pages you visit, time spent on the Service, and other diagnostic data.
• Device Information: Information about your device and internet connection, including IP address, browser type, operating system, and device identifiers.
• Customer Reviews: Information about your customers and their reviews that you manage through our Service.

3. How We Collect Information

We collect information in the following ways:

• Direct Interactions: When you sign up for an account, contact us, or use our Service.
• Automated Technologies: As you interact with our Service, we use cookies and similar technologies to collect information about your browsing activities.
• Third Parties: We may receive information about you from third parties, such as review platforms, business partners, and analytics providers.

4. How We Use Your Information

We use your information for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, prevent, and address technical issues
• Develop new products and services

5. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: We may share your information with third-party vendors who provide services on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information when required by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

6. Data Security

We implement appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided below.

9. Children's Privacy

Our Service is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16, we will delete that information.

10. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your submission of such information represents your agreement to that transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

privacy@reviewharbor.app